A browser's console can be used to determine whether or not there are any errors on the page. If a webpage is not acting as expected, sometimes reviewing the error log in the console can help trace the source of the issue.
In some cases, a support team member may request a screenshot of a console log to help us determine the cause of an odd behavior.
Please check the specific sections based on each browser to learn how to check for a console log:
Chrome
Either:
- Use the keyboard shortcut Opt + Command + J or Ctrl + Shift + J
or
- Right click anywhere on the page, select "Inspect"
And then on the frame that appears select the tab labeled "Console:
Any warnings will appear in yellow and errors will appear in red. Please share a screenshot rather than the text log so that we may see the coloring. This will help us with troubleshooting.
Safari
To open the developer tools in Safari on a Mac, you can do the following:
- Open Safari
- Select Safari -> Develop
- Select "Show Javascript console"
Any errors or warnings should be present in the frame that appears. Please share a screenshot of the frame upon request.
Any errors or warnings should be present in the frame that appears. Please share a screenshot of the frame upon request.
Firefox
In Firefox select "Tools" > "Browser Tools" > "Browser Console"
Other
If your browser is not listed above you might consider using a search engine such as Google, Bing, etc, and search for the phrase "How to check a console log in _____" where the blank is the name of your browser.