This article is intended for bookstore staff and university purchasers. If you are a student, please refer here: What is a prepaid access key?
This article addresses the following questions
- How do I order access keys for a zyBook?
- What do I get when I order access keys for a zyBook?
- What is the billing model used?
- What should I do with expired access keys? / Can I return or get a refund/credit for unused access keys?
- Where can I find the ISBN and pricing for my book?
- Why do the ISBNs change every term?
- Do you support inclusive access?
- Where can I go for more information?
Students typically purchase their subscriptions directly from our website. Because zyBooks are priced so low, the majority of students on financial aid simply subscribe online with a credit card, and then effectively reimburse themselves when their financial aid disbursement arrives in a few weeks. That's generally the easiest process for the student. In some cases, when requested, we can defer payment for a few weeks. Check out Does zyBooks offer temporary subscriptions? for more information.
We understand some schools wish to involve the bookstore, and we are happy to work with bookstores who need to provide course materials for students on Financial Aid. We are sensitive to the overall cost to the student and will provide you with access keys at a 10% discount on the price per student quoted.
How do I order access keys for a zyBook?
All of our zyBooks are custom-made for each instructor, institution, course, and term after an instructor fills out our adoption form. The instructor using us will have a specific book made just for them, and that book for that term will have a unique ISBN assigned to it. This is because our books are highly configurable, so we want to make sure that bookstores are selling the right version of the book that the instructor has configured for the given term. Bookstores and instructors should be aware that a new ISBN is generated for each term. We also recommend that instructors fill out their adoption form and wait for their zyBook to be created before placing an order for access keys.
You may contact us for a list of zyBooks being taught at your institution for each term.
When you place an order with us, a bank of access keys will be provided in the form of a PDF. All invoicing/statements are handled by ASC_US_AR@wiley.com. Our team will send an invoice in a timely manner to the billing contact on file for the keys used at your institution based on our records. If you have any questions or need an invoice before this, please contact bookstore@zybooks.com for further assistance with your request. They will only bill for the keys that are sold, so it does not hurt to have extras on hand. Any unsold keys will be deactivated. When invoicing, we can reference a Purchase Order.
When you are ready to place an order of access keys for a zyBook, please provide the following to bookstore@zybooks.com :
Bookstore Information (for key distribution)
Primary Contact Name:
Primary Contact Email:
Primary Contact Phone Number:
Billing Information (Accounts Payable)
Billing Contact Name:
Billing Email:
Billing Phone Number:
Billing Address:
Order Information (Please provide any information you may have)
Course:
Instructor:
Title:
zyBook code:
ISBN:
Number of Access Keys Required:
If you are a returning customer, we only need to know how many keys you would like for each book. You may email us at bookstore@zybooks.com for a list of current books at your institution.
What do I get when I order access keys for a zyBook?
A bank of access keys will be provided in the form of a PDF. The PDF provides one access key per page for easy distribution. A sample PDF can be viewed at the bottom of this article. We can also provide the access keys in a .csv file if requested.
What is the billing model used?
All invoicing/statements are handled by ASC_US_AR@wiley.com. Our team will send an invoice in a timely manner to the billing contact on file for the keys used at your institution based on our records. If you have any questions or need an invoice before this, please contact bookstore@zybooks.com for further assistance with your request. When invoicing, we can reference a Purchase Order. Any unsold keys will be deactivated. Since we only bill for the keys that are sold, it does not hurt to have any extras on hand. Please contact ASC_US_AR@wiley.com for any questions about billing/invoicing.
What should I do with expired access keys? / Can I return or get a refund/credit for unused access keys?
Please destroy any leftover access keys you have at the end of each term. These keys will be deactivated and cannot be used towards any other book. We only bill for the keys that are sold, so there is no need to issue a credit for any unused access keys.
Where can I find the ISBN and pricing for my book?
Please reach out to us at bookstore@zybooks.com for a list of the upcoming zyBooks. Please note that the ISBN will change every term.
Why do the ISBNs change every term?
All of our zyBooks are made for each instructor, institution, course, and term. The instructor using us will have a specific book made just for them and that book will have a unique ISBN assigned to it. This is because our books are highly configurable, so we want to make sure that bookstores are selling the right version of the book that the instructor has configured.
What instructions are provided to students?
The instructions are provided on each page of the access key pdf. A copy of those instructions is listed here:
To access your zyBook:
1. Follow your instructor's directions to find your zyBook.
2. When prompted, enter your access key: ______________
3. Click "Subscribe"
FAQ
Please contact your bookstore if you have the following issues:
- I received an access key for the wrong zyBook code
- I am dropping the class and need a refund
- Refunds can only be issued through the bookstore.
Please email support@zybooks.com if you experience any technical issues:
- zyBook code produces an error on the "My zyBooks Library" page when trying to find the zyBook
- Access key produces an error on the subscription page
- There is no access key field on the subscription page
Do you support inclusive access?
Yes, there are several ways we can accommodate for books under the inclusive access model. Please click here for more information.
Where can I go for more information?
Please reach out to us at bookstore@zybooks.com and we'll be happy to help!