Students

Getting started

• Students: Getting started
• What is a zyBook code?
• What is a prepaid access key?

Your account

• How do I change my email address, password, student ID, or class section?
• How long do subscriptions last? / Can I extend? / Can I save or print?
• Why am I not receiving an email from you for a password reset or for my email verification?
• Class sections

Payment information

• Payment: Cost, financial aid, refunds, discounts, and more
• How to request a temporary subscription to a zyBook
• How much do zyBooks cost?
• Credit card / payment issues
• I already paid, so why am I being asked to subscribe again?
• Why am I seeing a charge from "ZYBOOKS COLLEGE TXTBOOK"?

Discounts and refund policies

• Can I get a refund if I drop my class, or I'm waitlisted and don't get in?
• If I am retaking a class, can I get a discount?
• I am using zyBooks in two classes; can I get a discount?

Working on activities

• What should I do if an activity or equation doesn't load properly?
• Programming: What does it mean if I get a message that my program timed out or my program's end is never reached?
• Why can't I see my previous answers to the activities?
• How to use Advanced zyLabs in your zyBook
• Using VSC in Your Advanced zyLabs
• Why am I not receiving credit for my work? Why can't my instructor see my activity?

See all 8 articles

Submitting Assignments

• What are assignments, how do I get credit for them and how do I submit them?
• How do I get points for an assignment
• How to access zyBooks through Canvas and submit assignments
• How to access zyBooks through D2L/Brightspace and submit assignments
• How to access zyBooks through Blackboard and submit assignments
• How to access zyBooks through Moodle and submit assignments

Other

• Can I subscribe without being in a class, to learn on my own?
• Do zyBooks work on a mobile phone? Do you have an app?
• Night mode / dark mode (beta)
• How can I get further help?